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Privacy Policy

Effective Date: 25/02/2026
Last Updated: 25/02/2026

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1. Who We Are

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Reverbophone.com (“we”, “us”, “our”) operates this website and is the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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Business Name: [Insert legal entity name if different]
Registered Address: [Insert UK address]
Email: [Insert contact email]
ICO Registration Number: [Insert if applicable]

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If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.

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2. The Personal Data We Collect

We may collect and process the following categories of personal data:

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A. Information You Provide Directly

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  • Name

  • Email address

  • Telephone number

  • Country/location

  • Order or enquiry details

  • Any information included in messages sent via contact forms or email

 

B. Transaction Data

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  • Details about products you order

  • Payment confirmations (note: payment details are typically processed securely by third-party payment providers and not stored by us unless explicitly stated)

 

C. Technical & Usage Data

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  • IP address

  • Browser type and version

  • Device type

  • Time zone setting

  • Pages visited and time spent on the site

  • Referring website addresses

 

This data is collected automatically via cookies and similar technologies.

 

3. Lawful Bases for Processing (UK GDPR Article 6)

 

We only process your personal data where we have a lawful basis:

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  • Responding to enquiries - Legitimate interests

  • Processing and fulfilling orders - Performance of a contract

  • Customer communication - Performance of a contract / Legitimate interests

  • Improving website performance - Legitimate interests

  • Legal compliance (e.g. tax records) - Legal obligation

  • Marketing emails (if applicable) - Consent

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Where processing is based on consent, you may withdraw that consent at any time.

 

4. How We Use Your Information

 

We use your information to:

  • Respond to enquiries and customer service requests

  • Process and fulfil orders

  • Communicate regarding purchases or services

  • Improve website performance and user experience

  • Comply with legal and regulatory obligations

  • Prevent fraud and misuse

 

We do not sell your personal data.

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5. Cookies

 

We use cookies and similar technologies to:

  • Ensure website functionality

  • Analyse traffic and usage

  • Improve user experience

 

Where required by UK law, we will request your consent before placing non-essential cookies.

You can manage cookie preferences through your browser settings or any cookie banner provided on the site.

 

6. Data Sharing

 

We may share your data with:

  • Website hosting providers

  • IT and website support providers

  • Payment processors

  • Professional advisers (accountants, legal advisers)

  • HMRC or other authorities if legally required

 

All third-party service providers are required to respect the security of your personal data and process it in accordance with the law.

We do not transfer personal data outside the UK unless adequate safeguards are in place (such as UK adequacy regulations or approved contractual clauses).

 

7. Data Retention

 

We retain personal data only as long as necessary:

  • Customer order records: typically 6 years (for tax/legal compliance)

  • Enquiry emails: up to 24 months

  • Marketing data: until consent is withdrawn

 

After this period, data is securely deleted or anonymised.

 

8. Your Rights Under UK GDPR

 

You have the following rights:

  • Right of access – request a copy of your personal data

  • Right to rectification – request correction of inaccurate data

  • Right to erasure – request deletion (“right to be forgotten”)

  • Right to restrict processing

  • Right to data portability

  • Right to object to processing based on legitimate interests

  • Right to withdraw consent at any time

  • Right to lodge a complaint with the UK Information Commissioner’s Office (ICO)

 

You can contact us to exercise any of these rights.

You also have the right to complain to:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Helpline: 0303 123 1113

 

9. Data Security

 

We implement appropriate technical and organisational measures to protect personal data from:

  • Unauthorised access

  • Loss or misuse

  • Accidental destruction

Access to personal data is limited to those who have a business need to know.

 

10. Children’s Data

Our website and products are not directed at children under 16. We do not knowingly collect personal data from children.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

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